Privacy Policy

We respect your privacy and are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information including:

Name
Email address
Phone number
Billing and shipping details
Purchase history
Device and browser data
IP address and analytics data
Cookie and tracking identifiers

2. How We Collect Information

We collect information when you:

Make a purchase
Create an account
Subscribe to communications
Contact customer support
Browse or interact with our website

3. Purpose of Collection

We collect and use personal information to:

Fulfil and deliver orders
Provide customer service
Process payments
Improve website performance and experience
Conduct marketing (where consented)
Prevent fraud and ensure security
Comply with legal obligations

4. Disclosure of Information

We may disclose information to:

Payment processors
Shipping and logistics partners
IT and hosting providers
Marketing and analytics platforms

We do not sell personal information.

5. Overseas Disclosure

Some service providers may store or process data outside Australia, including in the United States and other jurisdictions.

Where this occurs, we take reasonable steps to ensure your information is treated securely.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable core website functionality
Analyse traffic and user behaviour
Improve marketing relevance and performance

You may disable cookies in your browser settings, however this may impact website functionality.

7. Data Security

We take reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no method of transmission over the internet is completely secure.

8. Access & Correction

You may request access to or correction of your personal information at any time, subject to legal exceptions.

9. International Rights

Where applicable, you may have additional rights including:

Data access
Data deletion
Restriction of processing
Withdrawal of consent